Frequently Asked Questions
Everything you need to know about shopping with Outsized By Checkmate.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return or exchange; note that some clearance items may be final sale.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, Outsized By Checkmate ships to select international destinations. Shipping costs and delivery timelines vary by country and are calculated at the final stage of checkout.
How can I track my package?
Once your order has shipped, a confirmation email containing a tracking link will be sent to you. You can also log into your account on our website to view your order history and real-time status.
Are the products covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our customer service department for assistance.